Timeliness, cancellations, involuntary bumps Involuntary bumps, lounges, customer satisfactionīag/change fees, award availability, customer satisfaction We've included where each carrier fell in 2021 (in parentheses), and we've highlighted where each airline excelled and where it fell short compared to the others. Overall ranking and scoresĪs a starting point, here's a summary table that breaks down this year's rankings. Sign-up for the TPG daily newsletter to get stories like this delivered to your inbox. Keep reading for a full breakdown of the data that - for the fourth year in a row - took Delta to the top of the heap. And today, we're out with our annual special report based on each airline's performance over the previous year. The goal is simple: Use objective data to identify just how well airlines are serving customers. Well, every year here at The Points Guy, we take a look at all of these factors (among others) to compare the major airlines.
On-time performance, reliable scheduling, the affordability of airfares, excellent elite perks and the scope of a frequent flyer program are all metrics you might take into account.īut what does it mean to truly be the 'best' U.S. There are a lot of ways to measure an airline's success.
